It is highly recommended to pre-book your appointments or book online. We require a deposit via credit card in order to schedule an appointment at our spa. We maintain a strict 48 hour cancellation and no call/no show policy. Please be aware that deposits paid and gift certificates used to pay deposits are subject to our 48 hour cancellation policy. No call/ No show appointments will need to pay 100% of the missed appointment upon rebooking with CK Skin Spa. Late rescheduling or cancellation does not allow us time to fill the open appointment. Late rescheduling fee is $30. Thank you for your understanding.